Luton and Dunstable University Hospital
Lewsey Road,

TELEPHONE NUMBER: 01582 491166

Contact Patient Advice & Liaison Service

Tel: 01582 49799

If you have any comments or concerns about your care please ask to speak to the person in charge of your care, the Ward Sister or Matron.

If you feel that your concern has not been resolved then you can contact the Patient Advice and Liaison Service (PALS) in the hospital on. The PALS Officers can provide on the spot advice and support to help you resolve your concerns.


Patients and visitors to the L&D should be aware that on-site parking can be congested at peak times. Therefore please consider being dropped off at the hospital or consider using public transport, as we are well served by local buses and trains and the busway is close by.

Pay of Foot (POF) is currently used in the St Mary’s (Dunstable Road), Lewsey Road and the mixed visitor/disabled car park to the rear of the hospital site. Drivers need to take a ticket on entry, then before leaving the hospital pay the fee at the Pay Station (on foot) and then place your validated ticket into the machine when you drive to the exit barrier. POF stations accept coins, notes (change given) and debit/credit car payments.

Please note, St Mary’s car park located on Dunstable Road is only accessible from the eastbound side (heading towards Luton) of the dual carriageway.

Pay & Display (P&D) is currently used in the Calnwood Road, Maternity and Breast Screening visitors car parks. Drivers need to pay the relevant fee at the Pay Station and display the ticket on their windscreens. Please be aware that the P&D pay stations do not take bank notes and you will need to have change available to pay for your parking. However, debit/credit card payments and payments by text are accepted.

Considerate parking:
Please be considerate to others when parking:

  • Do not park on yellow lines or hatched areas
  • Only park in designated parking bays
  • Do not park as to cause obstruction to traffic, remember this is a hospital and emergency vehicles require access 24 hours a day
  • Do not park as to cause obstruction to other users of the car park
  • Do not park across the entrances of the hospital or pedestrian walkways
  • Blue badges must be displayed when parking in disabled bays

Car Parking Enforcement:
The hospital land is private property and parking is managed and enforced by APCOA Parking (UK) Ltd on the Trust’s behalf. It is essential that our car parks are patrolled to avoid inconsiderate parking and to ensure ease of access by ambulances and other emergency vehicles. A £70 parking charge notice will be applied to vehicles parked inappropriately.

If you have a query regarding your parking charge please contact:

APCOA Parking (UK) Ltd
PO Box 1010
0845 301 1151

All Appeals against car parking charges must be submitted directly to APCOA Parking (UK) Ltd within 28 days beginning with the date of the issue of the Parking Charge Notice.


You can arrive at the hospital via the Luton and Dunstable Busway, both Arriva and Centrebus have routes to the L&D.

Route number X31 runs between Luton Station/Town Centre, Toddington
and Milton Keynes.
The X31 service stops next to the hospital on Dunstable Road.


The following Arriva buses stop next to the hospital on Dunstable
Road, Lewsey Road or Calnwood Road:
31 from Luton and Dunstable
70 Luton Station/Town Centre to Leighton Buzzard and Milton
Keynes Z Luton to Parkside

Luton Dunstable Busway
Luton Dunstable Busway runs between Houghton Regis, Dunstable and
Luton. The nearest stop to the L&D is Stanton Road, which is approximately
10 minutes walk from the L&D and has the following bus routes:
A (Arriva) Parkside to Luton Airport
B (Centrebus) Downside to Luton Station
C (Grant Palmer) Luton Station return via Dunstable
E (Centrebus) Luton Town Centre to Toddington G
(Centrebus) Luton to Langdale (via Dunstable)


The nearest train station is Leagrave which is approximately 1.5 miles from the hospital and is served by Thameslink.
Luton’s main train station is approximately four miles away in Luton Town Centre.
National Rail Enquiries: 08457 484 950

Restaurant, Cafes and Shops

There is a range of refreshment areas and shops throughout the hospital for patients, visitors and staff.

The Chiltern Restaurant:
Located on the first floor of the hospital serving a selection of meals, snacks and drinks. Sign posts are located around the hospital to direct you to the restaurant.

Opening times:
Monday to Friday 07.30-18.00
– Breakfast: 07.30-10.30
– Lunch: 12.00-14.30
– Evening: 16.00-18.00

Saturday and Sunday 07.30-16.00
– Breakfast 08.00-10.30
– Lunch 12.00-14.00

Outside of the above listed meal times and during opening times you can purchase a range of teas, coffees, light meals and snacks.
Vending machines in the Chiltern Restaurant are also available providing snacks and drinks 24/7.

The Baguette Company
The Baguette Company (including Costa Coffee) is located in the main entrance of the hospital and serves drinks, sandwiches and snacks.

Opening times:
Monday to Friday 06.30 – 20.30
Saturday and Sunday 07.30 – 20.30

W H Smith
We have two W H Smith branches located on the hospital site.

Opening Times:

Main Hospital entrance:
Monday to Friday 08.00-20.00
Saturday and Sunday: 09.00-18.00
Bank Holidays: 10.00-16.00

Surgical Block:
Monday to Friday 08.00-20.00
Saturday and Sunday: 09.00-18.00
Bank Holidays: 10.00-16.00

Caffe Nuovo is located inside this branch and serves a range of sandwiches, snacks and hot and cold drinks.

The WRVS shop is situated on the ground floor of the Maternity block serving snacks and drinks.

Opening times:
Monday to Sunday: 09.30-20.00

Trolley Shop
A ‘trolley shop’ organised by the Women’s Royal Voluntary Service visits most wards regularly. It sells a range of items including toiletries, confectionery, soft drinks and stationery